At Distilled Heritage, we want you to be completely satisfied with your purchase from our bourbon website. We understand that sometimes circumstances may arise where a return is necessary. That's why we offer a comprehensive return policy with a 30-day window to ensure your peace of mind. Please take a moment to review the following guidelines for our return policy:
Eligibility and Conditions:
Only new, unused, and unopened products are eligible for return.
The product must be in its original packaging and in the same condition as when it was received.
Any included accessories, tags, or promotional items must be returned along with the product.
Initiation of Return:
To initiate a return, please contact our customer service team within 30 days of the delivery date. They will guide you through the return process and provide you with a return authorization number (RMA).
Please include the RMA number on the return packaging to ensure a smooth and efficient return process.
Return Shipping:
The customer is responsible for the cost of return shipping, unless the return is due to our error or a defective product.
We recommend using a trackable shipping method and insuring the package to safeguard against any potential loss or damage during transit.
Please ensure that the product is securely packaged to prevent any damage during the return shipment.
Verification and Refund:
Once we receive the returned product, our team will inspect it to verify its condition and adherence to our return policy.
Upon successful verification, we will process the refund using the original payment method. Please allow up to [X] business days for the refund to be reflected in your account.
The refund amount will exclude any shipping charges incurred during the initial purchase.
Exclusions:
Perishable or consumable items, such as opened bottles of bourbon, are not eligible for return.
Products that have been opened, used, or damaged by the customer are not eligible for return.
Gift cards, promotional items, and personalized or custom-made products are non-returnable.
Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please contact our customer service team immediately. We will work diligently to resolve the issue and provide you with a satisfactory solution.
Customer Satisfaction:
Our goal is to ensure your complete satisfaction. If you have any questions, concerns, or need further assistance regarding our return policy, please do not hesitate to reach out to our friendly customer service team. We are here to help and make your experience with us exceptional.
We appreciate your understanding and cooperation with our return policy. Thank you for choosing us as your trusted source for quality bourbons. We value your business and are committed to providing you with an enjoyable shopping experience.